FAQ

What is the cPanel?

The cPanel is an end user account manager where you can administer and make changes to your account. You can create email accounts, add extra (add-on) domains to your hosting account, add mailing lists, etc..

How do I access the cPanel?

http://yourdomain.com:2082/ or you can use the IP address in your Activation email (http://IP:2082/) or you will be prompted to enter your username and password before you log in.

The main page of your cPanel includes the General account information table which you can check frequently to monitor your disk usage, bandwidth usage, and the other features provided with your hosting package.

What is the FTP Manager?

The FTP Manager allows you to create FTP accounts to grant access to specific subfolders of your account with separate usernames and passwords.

What is the File Manager?

The File Manager gives you many options. Here you can upload the files of your site, delete files, edit files, change the permissions (CHMOD) and many other features.

What is the Web/FTP Stats?

The Web/FTP Stats section has many features. You can view your Graphical Web Stats or check ANALOG stats. You can also check the error log, which can help in identifying errors in CGI scripts. Also in this menu are the canned cgi scripts. These are scripts which you can automatically installed into your account and run with no configuration. The Chat Room and Search Engine Submitter is also in this menu.

What is my SMTP server?

Your SMTP server is mail.yourdomain.com.

What is my POP server?

Your POP server is mail.yourdomain.com.

How do I add Email accounts?

You can create email accounts through your control panel. To get to your control panel at http://yourdomain.com:2082, click on Mail icon, click on Add/Remove accounts. Click on Add a new account.

I forgot a password to an Email account.

If you forgot a password to a regular Email account you can log into your control panel at http://yourdomain.com:2082 and go to the Mail Section. In that section go to Add/Remove accounts. There is a feature to change the password on the email account.

What Email program should I use?

As long as your Email program supports POP3 it should work with our system. If using Windows, we suggest Outlook or Outlook Express.

What is the path to PERL?

/usr/bin/perl

What is the path to SENDMAIL?

/usr/sbin/sendmail

What is the path to DATE?

/bin/date

What is the path of my files?

/home/yourusername Web readable files are in /home/username/public_html

What is the path to PYTHON?

/usr/bin/python

What is MySQL?

MySQL is the most popular Open Source SQL Database system. A database is a structured collection of data. MySQL allows you to quickly access, edit add to the database.

How do I create a new database?

You can create new databases in the MySQL screen of the cPanel located at http://your-domain.com:2082.

First, you must create the actual database. You just need to enter a name for the database such as users. The database will be created as yourusername_users.

Once done, you will need to create a username and password in the MySQL system. A username could be access. When created it will be yourusername_access.

Thereafter, you need to add the user into the database using the Add User to DB button located in the MySQL screen. This is the final step of creating a MySQL database.

Can I install phpMyAdmin?

No, users are not allowed to install their own versions of phpMyAdmin. Instead, we offer this program through the cPanel for you to use. PhpMyAdmin is at the bottom of the MySQL screen in the cPanel.

How can I backup my MySQL Database?

You can use PhpMyAdmin to dump the contexts of a database to a *.sql file. You can also use PhpMyAdmin to restore a database from a *.sql file.

What is a sub-domain and how does it work?

An example of a sub-domain is http://stock.domain.com. When you create a sub-domain as stock.domain.com, it will point to the "stock" folder in your public_html directory. These are not forwarders, but true apache sub domains.

How can I enable sub-domains?

The feature of sub-domains is already enabled on your account.

WWW does not work with my sub-domain, why?

When you create a sub-domain you can only access it at http://sub.domain.com. You can not access it at http://www.sub.domain.com. We can set it for you manually to be working with www, you just need to submit a support request via our support page to let us do it for you, free of charge.